Refund policy
Refund Policy
Last updated: 13 September 2026
This policy sets out your right to cancel an order, when we can accept a return, and how refunds work. It applies to orders placed at furamyn.com by consumers in the United Kingdom.
Nothing in this policy affects your legal rights.
Our 60-day satisfaction promise
We want you to feel confident choosing daily care for your dog. If you are not happy with your first order of Daily Pro Vitality, email hello@furamyn.com with your order number within 60 days of delivery. This includes if your dog will not take it. You can contact us at any point during those 60 days; there is no need to wait until the end.
We will refund the price of one bottle, even if it has been opened or used. If your first order was a single bottle, that is a full refund of the price you paid. If your first order was the 3-Pack, we refund one third of the price you paid for it, and you return the other two bottles, you will need to pay the postage.
The promise applies to your first order only, whether bought as a one-time purchase or the first delivery of a subscription. It does not apply to repeat orders or subscription renewals. Standard UK delivery is free; any optional express-delivery charge is not included in a refund under this voluntary promise.
Refunds under this promise go to your original payment method, within 14 days of receiving your claim and identifying the order. Your bank may take additional time to show the refund.
If you have questions about your dog's routine or your order, you are welcome to contact us at any time. Requesting a refund does not automatically cancel a subscription; you can cancel through your account or ask us to do so in the same email.
Your statutory cancellation and other rights
- You have 14 days from receiving your order to change your mind, provided the bottle is unopened and its seal is intact.
- Opened bottles are excluded from ordinary change-of-mind returns for health and hygiene reasons. This does not exclude a refund under our separate 60-day satisfaction promise or your rights if goods are faulty, damaged or incorrectly supplied.
- If an item is faulty, damaged or not what you ordered, you are covered separately and we pay the return postage.
Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you may cancel your order within 14 days of the day you, or someone you name, receives the goods. You do not need to give a reason.
To cancel, tell us clearly before the 14 days are up. Email hello@furamyn.com with your order number, or write to us at the address below. You may use the cancellation form at the end of this policy, but you do not have to.
Once you have told us you are cancelling, send the goods back to us within 14 days.
The exception: opened bottles
The right to cancel does not apply to sealed goods which are not suitable for return once unsealed, for reasons of health protection or hygiene. This exception is set out in the Regulations, and it applies to Furamyn Daily Pro Vitality.
For ordinary change-of-mind cancellation, a bottle must remain unopened with its seal intact. Our separate 60-day satisfaction promise above allows you to try your first bottle. Rights relating to faulty, damaged or incorrectly supplied goods also continue to apply.
An unopened bottle with its seal intact can be returned. It should be in a condition we could reasonably sell again, so please keep the outer label and packaging undamaged.
Return postage on a change of mind
If you are returning goods because you have changed your mind, you pay the cost of returning them. We recommend a tracked service, and please keep proof of posting.
Send returns to:
Furamyn Returns
41 School Road
Frampton Cotterell
Bristol BS36 2BU
United Kingdom
Please include your order number, either on a note inside or written on the outside.
How we refund statutory cancellations
We refund to the payment method you used at checkout, within 14 days of receiving the goods back, or within 14 days of you providing proof that you sent them, whichever is earlier.
The refund includes the price you paid for the goods. We also refund any standard delivery charge you paid. Standard UK delivery is currently free. If you chose a more expensive delivery option, the additional cost above standard delivery is not refunded for a statutory change-of-mind cancellation.
We may reduce a refund to reflect any loss in value caused by handling the goods beyond what is necessary to establish what they are. In practice this only arises if an item comes back damaged.
Bank and card processing times vary. Once we issue a refund, it usually appears within three to five working days.
If something is faulty, damaged or wrong
This is separate from changing your mind, and your rights are wider.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you may be entitled to a refund, a replacement or a repair.
- Tell us within 30 days of delivery and you have the short-term right to reject the goods for a full refund.
- After 30 days, and within six months, you may ask for a replacement.
Email hello@furamyn.com with your order number and, where you can, a photograph. We will tell you how to return the item and we will cover the return postage. This applies equally to an item that arrives damaged, an item that is past its best-before date on arrival, and an item that is not the product you ordered.
Missing orders
If your order has not arrived 10 working days after you received the dispatch email, email us and we will resend or refund it in full. See our Shipping Policy for the detail.
Subscriptions
You can cancel a subscription at any time through your account, or by emailing hello@furamyn.com. Cancelling stops all future payments and deliveries.
Cancelling a subscription is not the same as cancelling an order that has already been placed. If a renewal order has already been dispatched when you cancel, that order is treated like any other: the 14-day cancellation right and the unopened-bottle condition above both apply to it.
If a renewal has been charged but not yet dispatched, tell us and we will cancel it and refund you in full.
If you are not happy
Email hello@furamyn.com and tell us what has gone wrong. We will reply within one working day and we will tell you plainly what we can do.
If we cannot resolve it between us, you may be able to take the matter to your local Trading Standards service through the Citizens Advice consumer helpline.
Model cancellation form
You may use this form to cancel, but you do not have to. Any clear statement will do.
To: Furamyn, 41 School Road, Frampton Cotterell, Bristol BS36 2BU, United Kingdom. Email: hello@furamyn.com
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer:
Address of consumer:
Signature (only if this form is sent on paper):
Date:
Contact
Furamyn
41 School Road
Frampton Cotterell
Bristol BS36 2BU
United Kingdom
hello@furamyn.com