Cancellation policy
Purchase options cancellation policy
Last updated: 19 August 2026
This policy explains how our subscriptions work, how you are charged, and how to change or cancel one. It applies to any order placed on a subscription rather than as a one-off purchase.
The short version
- There is no minimum term and no cancellation fee.
- You can pause, skip, change or cancel at any time from your account.
- Cancel before your next renewal date and you will not be charged again.
What you are agreeing to
When you choose a subscription at checkout rather than a single purchase, you are agreeing to a repeating order at the delivery interval and price shown at the point you check out.
Each renewal is a new contract for that delivery. The subscription continues until you cancel it.
How and when you are charged
Payment is taken automatically on each renewal date, using the payment method held on your account. We do not need to ask you each time.
You will be able to see your next renewal date in your account at any time.
Changing your subscription
From your account you can:
- skip a single delivery
- pause the subscription
- update your delivery address
- update your payment details
- switch between delivery intervals, where more than one is offered
If you cannot find what you need, email hello@furamyn.com and we will do it for you.
Choosing the right interval
A bottle holds 120 tablets, so how long it lasts depends on the size of your dog. Choosing an interval that does not match is the most common reason people end up with bottles they have not opened. Our FAQ sets out how long a bottle lasts by weight, and you can change your interval at any time.
Cancelling
You can cancel at any time, from your account or by emailing hello@furamyn.com. There is no minimum term, no notice period and no cancellation fee.
Cancel before your next renewal date and no further payment will be taken. If a renewal has already been charged but not yet dispatched, tell us and we will cancel that order and refund it in full.
If a renewal order has already been dispatched, it is treated like any other order: your right to change your mind within 14 days applies to it, on the same terms as any purchase. Those terms, including the condition that a bottle must be unopened with its seal intact, are set out in our Refund Policy.
If a payment fails
If a renewal payment does not go through, we may try again. If it continues to fail we may cancel the subscription. We will email you either way, and nothing is dispatched until payment has been taken.
If we change the price
We may change subscription prices. If we do, we will email you before the change takes effect, so you can cancel first if you would rather not continue.
If we end a subscription
We may cancel a subscription if a product is discontinued, if we can no longer supply your delivery address, or if payment repeatedly fails. We will email you and refund anything paid for goods not sent.
Contact
Furamyn
41 School Road
Frampton Cotterell
Bristol BS36 2BU
United Kingdom
hello@furamyn.com