Shipping policy
Shipping Policy
Last updated: 9 September 2026
This policy explains how and when we send your order, what it costs, and what to do if something goes wrong. It applies to all orders placed at furamyn.com.
Where we deliver
We currently deliver to addresses in the United Kingdom only, including Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Isle of Wight and the Channel Islands.
We do not yet ship outside the UK. If you are outside the UK and would like to order, write to us at hello@furamyn.com and we will tell you when we can.
Delivery cost
Delivery is free on every UK order. There is no minimum spend and no surcharge for any UK postcode. The price you see on the product page is the price you pay.
When we dispatch
Orders are dispatched from our UK fulfilment, Monday to Friday, excluding UK public holidays.
- Orders are dispatched within 1–2 working days.
You will receive an email confirming dispatch, with a tracking number.
How long delivery takes
Once dispatched, tracked delivery usually arrives within 2–3 working days.
Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands can take a little longer.
These are estimates, not guarantees. Where we cannot deliver within the estimate, we will deliver within 30 days of the order at the latest, unless we agree a longer period with you.
How your order arrives
Your order is sent as a tracked parcel. You do not need to sign for it.
If nobody is in, it may be left in a safe place, left with a neighbour, or taken to your local delivery office. A card will be left telling you which.
Tracking your order
Your dispatch email contains a tracking number and a link. Tracking usually updates within a few hours of the parcel entering the network.
Getting your address right
Please check your delivery address carefully before completing checkout. We cannot change an address once an order has been dispatched.
If you spot a mistake, email hello@furamyn.com straight away and we will correct it if the order has not yet gone out. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you and resend it once you confirm the correct address.
If your order does not arrive
Occasionally a parcel is delayed in the post. An item is not normally treated as lost until 10 working days after its due delivery date.
If your order has not arrived 10 working days after you received the dispatch email, email hello@furamyn.com with your order number. We will either resend your order or refund it in full, whichever you prefer. You do not need to chase the carrier yourself; we will do that.
If your order arrives damaged
Email hello@furamyn.com within a reasonable time of delivery, with your order number and a photograph of the packaging and the bottle. We will replace or refund the order. You will not be charged for return postage on a damaged item.
Subscription orders
If you have a subscription, each renewal order is dispatched using the same service and timings set out above. Delivery on subscription orders is also free.
Storing your order
Furamyn Daily Pro Vitality is a complementary feed for adult dogs. Store it in a cool, dry place out of direct sunlight, and out of the reach of children and animals.
Contact
Furamyn
41 School Road
Frampton Cotterell
Bristol BS36 2BU
United Kingdom
hello@furamyn.com
We answer emails Monday to Friday and aim to reply within one working day.